Privacy Policy

Lunatic Audio collects and retains data provided by our customers for the sole purpose of delivering items you purchase from our website. We collect and store the following data on our web server.

Email Address
Your email address is required for delivering links to the items your purchase on our website.

Purchase History
We maintain a record of all your purchases: what date the purchase was made, what items were ordered, how much was paid, payment method (but NOT payment info), and IP address used to make the purchase. This data is necessary for our ecommerce system to fulfill orders, and to allow us to send updates, process refunds, or transfer purchases from one account to another.

Phone Number
You may choose to provide a phone number with your orders. If you do so, your phone number will be stored on our server.

Payment Data Is NOT Collected or Retained by Lunatic Audio

Payment processing for our store is exclusively processed through PayPal, regardless of whether you are paying via a PayPal account, credit card, or debit card. We do not collect, process, or retain your payment data. It does not exist on nor pass through our web server. We have NO access whatsoever to your payment account information.

Username and Password

Your user account typically uses your email address as your username, and a password of your own choosing. Password data is encrypted in our database and cannot be accessed (only reset). For security, it is always best to use a different password for every website you use.

Data Privacy

Lunatic Audio ONLY shares retained data with our licensed contractors on an “as needed” basis. We do not use subcontractors. Contractors with access to retained data include only the following:

Customer support representatives, who may look up order information in order to answer questions about a purchase
Accountants and bookkeepers, who aggregate order information to produce records for accounting and tax reporting purposes
Web developers, who necessarily have access to our order and user database to perform upgrades and maintenance

These contractors are not permitted to share your data with any other parties. Your data is used by these contractors ONLY as necessary to complete the job functions above. Aside from these contractors, Lunatic Audio also does NOT share retained data with any other entities or individuals.

Data Security

Your data is stored in our database, which is owned and operated by Amazon Web Services, an American cloud infrastructure provider headquartered in Seattle, Washington, United States with data centers worldwide. Our website is encrypted over secure HTTPS with an SSL certificate, and all payment information is handled securely by our payment processor, PayPal.

Cookies and Tracking Information

We use cookies on our site to save your login status. While logged into our site, you can access your account info, download previous purchases and updates, etc.

We use Google Analytics to monitor anonymized traffic information about how visitors arrive to our website, and what behaviors or actions take place on our website. We do not track actions outside of our own website.

We use a “Facebook pixel” on our order completion page. This sends anonymized data to our Facebook business account indicating that a purchase was made. This data allows us to understand whether a purchase was made by clicking on one of our Facebook ads. The data sent to Facebook is anonymous and does not include personal or payment information.

For remarketing purposes, we use the services of Google Adwords, Adroll and Facebook Remarketing. Anonymized data is sent to these services via tracking pixels.

Use of Email Address

If you are on our mailing list (hosted by MailChimp), we may periodically email you with announcements of new product releases, blog posts, sales, discounts, or offers, and product updates. You may unsubscribe from the mailing list at any time, although in doing so, you will no longer receive emails regarding updates to products you have purchased.

Your Rights

At any time, you may log in to your User Account to view all your information stored on our server. What you see in this area (email, physical address if any, purchase history) is the entirety of the data we store.

You may also email our Data Protection Officer at support@lunaticaudio.com, or using our Contact Form to request for the raw data above as it is exported from our eCommerce platform (WooCommerce). Please allow up to 3 full business days for us to process these requests.

You may also at any time request that we remove your user data from our store. Please keep in mind that by doing so, you will be unable to view or re-download your previous purchases, and you will lose access to any past or future discounts associated with your previous user data.

Updates to this Policy

As our Web site changes over time or our data handling policies change, we will update this privacy policy. This privacy policy will be governed by the laws of the United States and the State of North Carolina.